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COVID-19 CLIENT UPDATE #3 01.04.2020

Dear WPS community, No more Email Updates There is a lot of email communication from many services, trying to support their clients, as we all step into new ways of working. To limit contributing to this, WPS will limit email information and invite all clients to visit our website for information that will be posted under the “LATEST UPDATES” tab. We will try to post all relevant information/new services here. Below is a link: YES, WPS continues to remain open, and provide professional, safe counselling services to our WPS community via Telehealth options - Phone or Video (Zoom). For upcoming appointments we will request you Reply with your preference for either phone or Zoom option when responding our SMS reminders.   All options and how we now deliver our service is explained in detail in the attached “WPS Consent and Tips” document. *Before you accept your telehealth session, please read through this information. You are welcome to discuss any concerns with your psychologist at your appointment. Fees for Telehealth services The method of payment for Telehealth sessions is dependent on each client’s referral pathway.

  • ALL MEDICARE sessions via Telehealth are now bulk billed/no fee per session. This is a government requirement.

  • No out of pocket sessions via 3rd party providers of service continue unchanged. For e.g. NDIS, TAC, Workcover, Open Place, VOCAT, DVA * WPS charges the recommended scheduled fee

  • If clients pay “Privately” and don’t access the above referral pathways, a Telehealth Fee (with possible rebate from private health insurance) will be discussed.  

Attendance, Cancellation and Non-Attendance Policy Now, more than ever, our policy around changing your booked appointments applies. We respectfully request you;

  • Please continue to attend your booked appointments (where possible), and please be patient with us, as we navigate the “new ways” we are required to provide service to you. Access to WPS admin support, other than calling to speak with us, can also be via email or SMS. Our phone lines may now be occupied with counselling sessions. Please request a “Call Back” if you would like to speak with us and can’t get through on the phone.

  • Our usual 24hr cancelation and non attendance policy remains unchanged, more information in attachment

We welcome Feedback, so we can continue to understand what’s working and what’s not! Email -Subject FEEDBACK or SMS (reply to any SMS we have sent you), any feedback, ideas or encouragement :) and we will take it board with our future plans. We wish you all the best for you and your families continued wellness Regards the WPS Admin team and all our psychologists


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