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COVID 19 CLIENT UPDATE #4 09.04.2020

Updated: Apr 14, 2020

CHANGES TO RECEPTION SERVICES AND WPS FEE UPDATE -  For  clients with a Mental Health Care Plan that claim a rebate from Medicare

The government has announced from Monday 6th April 2020,  Psychologist’s “can apply their usual billing practices to the Telehealth items”. Being a private practice with overhead costs, WPS is unsustainable at a bulk bill rate for all clients. 

A few changes to fees:

  1. Normal session fees will apply from Monday 13th April 2020 for 50 minute Psychology sessions. You will still receive your Medicare rebate. 

       2.  The below exceptions apply and sessions for these clients will be bulk billed:

Under age 16

Clients who are more vulnerable to COVID-19 (eg. over age 70, chronic medical conditions for eg heart disease, diabetes, immune suppression, respiratory conditions, or other such conditions , ATSI community, pregnant women, diagnosed with Covid-19 in isolation)

Clients who hold a pension or health care concession card

      3.  If you have changed financial circumstances and would be unable to attend counselling, please advise reception to discuss a financial hardship option we have available.  We are here to help you and want to continue to offer our usual level of service for all our clients.

WPS Fees Policy

WPS is aiming to continue to provide counselling services uninterrupted whilst the Covid-19 crisis interventions are in place. Despite the significant physical and financial constraints, we are doing our best to remain viable and appreciate all our communities efforts to respect our service provision in relation to fees. Our fees are well below the recommended rates for psychologist’s ($254) and aim to provide for fair remuneration for the services our psychologists provide and the running of the practice.  We are mindful that, past Covid-19 into the future, we aim to continue to  provide access to a wide breadth of local, skilled psychologists and specialist programs to service our community.

Access to reception/admin services

Our reception is currently closed for face-to-face service.

You are welcome to contact us via SMS or email ( and request a call back if unable to get through on our phone: 9746 8088. Some of our staff are required to work from home, therefore call backs may be coming from a private number.

Please keep in mind many counselling sessions are now via phone, taking up our lines, which may require you to leave a message.

Thank you for your understanding and patience at this time, we are working diligently to respond to you as quickly and effectively as possible in these changed circumstances.

Kind Regards,



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