Specialist psychology counselling

to meet your needs.

Frequently Asked Questions - Adult


How long are the psychological therapy sessions?

Each session is usually 50 minutes in length. On occasion, some psychologists may also offer sessions of shorter duration (30 minutes) depending on your needs. 


What are your private consulting fees?

WPS fees are less than those recommended by The Australian Psychological Society which recommends a fee of $267 for a standard 45-60 minute consultation, though psychologists are free to set their own rates.


All our private consulting fees are reduced to: 

  •  Clinical Consultation Fee is $185 ($210 Essendon).

  •  Standard Consultation Fee is $170.

  •  Saturday Standard Consultation Fee is $185.

  •  Payment is made on the day of the consultation.


What if I have a Medicare referral?

  • If clients are referred under the Medicare Better Access to Mental Health Initiative, then a    referral is required.

  • Medicare Rebates may be claimed at WPS via Medicare Online Claiming for payment direct to your account if your bank details are registered with  Medicare. Alternatively, you can claim your rebate by visiting Medicare.

  • You can claim up to 20 individual and 10 group services per calendar year. 

  • The Medicare Safety Net applies to payments above the total of your rebate.

  • Medicare referrals can be provided to patients with an assessed mental health concern managed by a GP under a GP Mental Health Care Plan or on direct referral from a psychiatrist or paediatrician. Eg. anxiety, depression, sleep problems, grief, drugs and alcohol abuse, ADHD and conduct problems, eating disorders, unexplained physical complaints and sexual problems.


Can I use Private Health Care Insurance?

  • Private Health care rebates are available from most funds (please check your eligibility directly and details of rebates with your private health fund).

  • No referral is necessary if clients wish to claim on their private health.

  • You cannot claim the Medicare rebate and a private health ancillary insurance rebate at the same time.

Will I be charged if I need to cancel or do not attend my appointment?

If you are unable to keep your scheduled appointment, please give us as much notice as possible, so that the time is available for us to offer that session to clients on our waiting / cancellation list.


  • Cancellation fees are charged when failing to attend or cancelling less than 24 hours  (one working day) prior to the scheduled appointment without a medical certificate and where that time cannot be allocated to another client.


  • Cancellation fees apply to Private, Medicare and Compensable clients (i.e. Workcover, T.A.C, EAP and Comcare clients).  Clients are responsible for the fee as rebates cannot be claimed on non-attendances.

What if I can’t afford to pay for counselling sessions?

There are a number of options for clients unable to afford the out of pocket cost of between $55-97 per session for counselling care.

Click here to find out more info

How can I access TPS (targeted psychological services)  and suicide prevention (SP) -TPS funding.

A HCC -Health Care Card ,  is usually the threshold for a TPS referral, as a measure of financial constraint is needed to access funding.

SP funding is not financially assessed as anyone “at risk” is eligible for this type of funding.

Not everyone has to have a HCC for funding to be approved for TPS though…a GP can assess if a client is unable to afford an out of pocket cost… they can just request the service due to this factor.

Frequently Asked Questions - Child

What are some special considerations I need to be mindful of when bringing my child for counselling?

Providing services to children can often be more complex as the counselling can involve many parties including other family members, schools, other services providers etc. Navigating the best course of care can be challenging and often requires commitment by parents/carers to achieve positive outcomes in therapy. Attending all scheduled appointments and undertaking activities at home will be requested and in many instances of counselling for children this will involve recommendations for adaption of the parent's roles. Commitment for action from parents may well be as important as therapy for your child.

How many sessions will I need to bring my child for?

A typical course of care may be expected to run 4-8 sessions or more. Depending on your child’s referral, the length of care can be discussed with your psychologist at the first assessment session.  It is best to navigate with your psychologist the appointment outline (weekly/fortnightly/monthly) and book appointments in advance where possible, for times that suit you, your child and the psychologist’s availability.


What about my child schooling?  I don’t want to bring my child during school hours.

School absence is a big concern for many parents for a variety of reasons. We advise you to notify your school of the counselling plan so they are informed. Discussing classroom schedules with your child’s teacher may also help guide you to which times/days your child may be least impacted by attending counselling appointments. As therapy is typically for a finite period and often benefits the child’s health and wellbeing within the classroom/school environment, absence from school for counselling support is typically well received. WPS can provide attendance letters for sessions to formally support these absences.

Why might it be better to come in the morning?

WPS has to provide the bulk of our available psychologist appointments within school hours. Children, particularly those aged 4-10, are better suited to morning appointments when they are alert and attentive. Despite appearing desirable, fatigue after a busy day at school may be less effective in terms of counselling care.

What if I work and can’t bring my child during the day?

Some parent’s state access to WPS for evening appointments is required due to their work commitments. Whilst we understand there are many challenges to attending counselling there are only so many afternoon appointment’s available each week. Many of our clients experience these very issues. You may be faced with less than ideal situations for your child to attend WPS such as extended family bringing your child to some counselling sessions or navigating flexible work time. Other options may be seeing your GP for alternate service providers that can better meet your particular needs. Sadly our practice may not be the ‘best fit’ for you.

I need you to write a report for my lawyer….I would like you to speak with my child’s teacher….

WPS provides services to many clients with complex issues that may involve interaction with schools, Department of Health & Human Services, paediatricians, psychiatrists, RCH, the court system etc. Unfortunately, phone calls and report requests to follow up children often falls outside the counselling session and can be very time consuming for our psychologists. An associated fee for these services may be incurred by the client. You will be advised of costs for these additional services (telephone consultations and report writing fees) outside the client session, should they arise during your course of care. (Please see fees section on our website).

Frequently Asked Questions- NDIS


My child or I have psychology support allocated in their NDIS Plan, how does this work?

If you are accessing counselling via the National Disability Insurance Agency (NDIA) funding, our practice charges the scheduled fee as outlined by the National Disability Insurance Scheme (NDIS). There is no out of pocket cost.

The NDIS provide a price guide for service providers (ndis.gov.au).

The  price controls and associated arrangements is designed to help providers to operate within the NDIS market environment, maximising choice for participants. NDIA pay a rate in accordance with the knowledge that NDIS participants may  experience complexity and challenges that affect their ability to attend. The NDIA recommend the same rate for attendance and non-attendance/late-cancellation to ensure client’s continued access to care and to not disadvantage the service provider. They also allow parent-only sessions, telephone counselling and have recommended fees  for the writing of reports to support the participants care options/ to better tailor care, unique to the participants needs.

All plans of care are discussed with NDIA plan managers to allocate the appropriate amount of funding to cover the needs of the participant. For example, if the participant requires fortnightly psychology sessions, an allocation of funding will be made to support this frequency of service at the NDIA rate specified. Over the course of an NDIS plan, this takes into consideration non-attendance, planned breaks of care related to holidays/school/life events etc, If annual reviews of the participants NDIS plan do not utilise allocated psychology funding, allowances may be reduced in subsequent funding periods.

Please discuss with your psychologist if you have any questions. The frequency of care is based on clinical need and availability and not funding, and this may change over time. 

We have monthly sessions allocated but I think more frequent sessions are needed?

Please discuss the specific needs of you or your child with your psychologist and a request for alteration to your plan may be required. A typical scenario may see you attending more frequently at the commencement of counselling therapy with periods between sessions increasing as changes occur.

The NDIS rate is higher than the private rates. Why can’t I just pay the private rate and use my NDIS funds?

WPS charges the recommended rate for all our 3rd party invoiced clients, including TAC, WorkCover, Comcare, VOCAT, NDIA and TPS. These rates are all different. It is challenging to provide an experienced and professional service that meets the needs of our diverse community when our private rates are well below the recommended rates for psychologists (Australian Psychological Services set rate at $267). Where possible, we attempt to provide services without limitations to access times, availability etc. and NDIS funded session allocation is tailored to the individual participants needs at their allocated rate. NDIS participants at WPS will not be adversely affected in their counselling care when our service bills the NDIA allocated rate.

Frequently Asked Questions